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Zamzar - Video Converter, Audio Converter, Image Converter, eBook Converter

Privacy Policy

We built Zamzar to make it easy to convert your files to different formats, not to sell your information on to third parties. That's why we follow the simple rules outlined below. We reserve the right to change our Privacy Policy and our Terms of Service at any time. If we make changes, we will indicate at the top of this page the policy's modification date. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. By using and continuing to use our Web site, you consent to the collection, use and transfer of your information under the terms of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use Zamzar's services or provide your personal details to us.

Zamzar is registered in England as a limited company (number 6463494).

This policy is effective from 1st September 2006
This policy was last modified on 16th June 2017

Data Protection
Zamzar is registered with the UK Information Commissioner's Office (ICO) in the Register of Data Controllers as required by the UK's 1998 Data Protection Act. The entry in the register is available for public inspection to help ensure transparency and openness in the processing of your data.

Logging IP Addresses
For each visitor to our Web page, IP addresses are logged and used by Zamzar for measuring usage.

Collecting e-mail Addresses
We collect the e-mail addresses of file recipients for the purpose of logging and measuring usage. Zamzar does not rent, sell, or share your personal information or email address with any other companies.

Certain Exceptional Disclosures
We may disclose your information if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct or potential threats to the physical safety of any person. Disclosure may be required by law or if we receive legal process.

Use of Cookies
We may also store information about you using cookies (files sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to track patterns of behaviour of visitors to our site and to store the preferences of users. In the course of serving advertisements to this site, our third-party advertisers may also place or recognize cookies on your browser.

Please note: By clicking the "Convert" button (on Zamzar's homepage or URL page) you are explicitly agreeing to Zamzar's terms of service which includes giving us permission to store such cookies.

Information on deleting or controlling cookies is available at http://www.allaboutcookies.org/. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

The table below explains the cookies we use and why:

Third Party Advertising
We use third-party advertising companies to serve ads when you visit our Web site. These companies may use information (not including your name, address, e-mail address or telephone number) about your visits to this and other Web sites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you. To learn more about behavioral advertising practice or to opt-out of this use of your anonymous information, you can visit networkadvertising.org.

User Files
Your files and the content of those files belong to you, so it is important to know that as part of our commitment to privacy we will not share, sell or pass on your files to any third parties. The only time any of our team members will handle your files is in the event of a support enquiry, or if a conversion fails and requires further investigation or in the circumstances outlined above in the "Certain Exceptional Disclosures" section.

Storage of User Files
When users upload files to be converted Zamzar stores those files on its servers until such time as those files have been converted to the new file format. As soon as this has been done Zamzar removes the original user files from its servers. The converted files remain in place on the servers for users to download, until such time as they expire (currently 24 hours for the free version of the service), at which point they are deleted, or in the case of a subscribed user until such time as that user deletes those files. Files stored for download are only accessible by Zamzar and through the clickable link generated for download.

Transfer and sharing of data
In the course of providing the Services data is transferred to and from servers located in the United States. By agreeing to Zamzar's Terms of Service you accept the transfer of such data as is necessary to provide the Services. In the case of those customers paying for Services those customers also agree to the transfer of such data as is necessary to process payment with third party payment providers such as PayPal. PayPal has access to the personal data they require to perform their functions but may not use personal data for any other purposes and they must process personal data in accordance with the Data Protection Act 1998. PayPal offers a secure environment for online card payments. In addition, your card details may be shared with any third parties as is necessary to process your transaction, for example, financial institutions necessary to authorise and clear your card payment.