Have a query? Click on the question below to see our answer.
If you can't find a solution to your query here then please fill in our online support form and we'll do our best to help.
- What different file formats do you support?
- I converted a file and didn't receive an email link to it - What happened?
- I received a link to a file that I don't know about - What should I do?
- Can I convert the same file twice?
- I got an "Incorrect Link" message when I tried to retrieve my converted file - What happened?
- I got a "File download expired" message when I tried to retrieve my converted file - What happened?
- I'm having problems opening my converted file after downloading - Can you help?
- I deleted a file that I converted through this site - Can I retrieve it from you?
- How many files can I convert at one time?
- How can I convert files?
- How can I convert files held on other websites?
- What languages do you support in your Text to Speech conversions?
Upload / Downloads
Security / Data Processing
- Why sign up for an account?
- How can I sign up for an account?
- How do I login?
- How can I pay?
- How do I view my payment invoices?
- How can I change my payment details?
- How can I upgrade my Account?
- How can I cancel my Account?
- How can I change my password?
- I have raised a support call when should I expect to hear something?
- I haven't received my activation email?
- When upgrading or cancelling do I need to use the same PayPal address I signed up with?
- My account was cancelled but I didn't cancel it?
- What is manage files?
- How can I search my files?
- Are my files permanently deleted when I delete?
- How can I rename my files?
- How can I share my files with friends?
- How can I convert my already converted files into other formats?
- I can only see 10 files in my inbox but I know I have converted more, how can I see them?
What different file formats do you support?
You can use Zamzar to convert thousands of different file formats, including Document, Image, Audio, Video, CAD, Compressed and others. For a full list check out our detailed formats page.
I converted a file and didn't receive an email link to it - What happened?
If you provide us with an email address to receive links to your converted files and did not receive an email from us please check your Spam folder. If emails keep getting marked as "spam" please add the email address email@example.com to your contacts list to maximise the chances of emails from us getting through ok. If you cannot find an email from us in your Spam folder please report it to our support team at firstname.lastname@example.org.
I received a link to a file that I don't know about - What should I do?
Can I convert the same file twice?
You can convert the same file as many times as you want.
I got an "Incorrect Link" message when I tried to retrieve my converted file - What happened?
It could be that your file is no longer available - we currently hold files for a 24 hour period. It could however be that there has been a failure in the conversion process, in this case we would suggest attempting to convert the file again, if this still fails then please email our support team email@example.com
I got a "File download expired" message when I tried to retrieve my converted file - What happened?
Your file is no longer available - for the free service we currently store converted files for a 24 hour period. (This time period is unlimited if you signup for a Zamzar account)
I'm having problems opening my converted file after downloading - Can you help?
If you find after your conversion that the file will not open, please ensure you have the correct software in order to open your file. If you have the correct software, and the file still does not open then please report the issue to our support team firstname.lastname@example.org attaching the affected file.
I deleted a file that I converted through this site - Can I retrieve it from you?
You can use the link that was sent in your email if it is within 24 hours of the conversion, unless you have signed up to one of the conversion plans where you can manage your files as you wish. Within the free service we would suggest re-converting your file as we delete all files after a 24 hour period.
How many files can I convert at one time?
With our free service you can convert up to 2 files in any 24 hour period. However if you signup you can convert up to 100 files at any one time, with no limits on the total number each day.
How can I convert files?
You can convert files from your computer on Zamzar on our main conversion page by clicking the "Browse" button, browsing to your file, selecting the relevant conversion type and then clicking the "Convert" button. You may also optionally enter an email address to receive a link to your converted file(s). If you have a Zamzar account once logged in your email address will be pre-filled - As well as being sent to your email address your converted file will also be placed in your inbox.
How can I convert files held on other websites?
Should you wish to convert files from other websites then please use our URL page - paste the link of the file you wish to convert (e.g http://48ers.com/magnacarta.pdf) and choose the format to convert into before hitting "Convert".
What languages do you support in your Text to Speech conversions?Currently we only support English when converting text into spoken word.
Upload / Downloads
Why I am having problems uploading or downloading large files?
For free users we have a maximum file upload limit of 50 MB (for those with Zamzar accounts this limit is up to 2 GB). Depending on the amount of activity on the site, you may see slight variations in the timings for uploading and downloading files. If you experience unmanageable response levels please email our support team with details of the problem email@example.com.
What's the maximum size of files that I can upload?
Currently on the free Zamzar service you can upload a maximum of 50 MB of data split between up to 5 different files. If you signup for an account with Zamzar though you can upload files up to 2 GB in size.
How many times can I download my converted file?
You can download your converted file as many times as you like. Free users have 24 hours before their converted files are deleted from our systems - Zamzar account holders do not have such limits.
How long should it take to upload or download my file?
This is dependent on the type of internet connection you have. If you are experiencing slow upload speeds remember that many broadband and ADSL providers allow for fast download speeds but limit users on upload speeds. Check with your provider for more detailed information.
I can't find my downloaded file - Where did it download to?
You specify where you want to download your file to on your computer, we have no default directory to download converted files to. If you cannot find it, you can download your file from the link we provide as many times as you like within the 24 hour period from when you converted your file.
Does this service work on the Mac OS or Linux platforms?
Yes - you can use Zamzar on any operating system that has a web browser. Because the service is provided online there are no software downloads needed
What formats are supported on the Apple iPhone and iPad?
Please consult the latest revision of the iPhone user guide for up to date information on supported formats. The following should be supported by your device:
Both the iPhone and the iPad can play audio attachments, such as .mp3, .aac, .wav, and .aiff
Files can be downloaded and viewed in any of the following formats: .doc, .docx, .htm, .html, .key, .numbers, .pages, .pdf, .ppt, .pptx, .rtf, .txt, .vcf, .xls, .xlsx
Both support the display of image attachments in many commonly used formats (.jpeg, .gif, and .tiff) inline
Correctly encoded video files can be played back in .m4v, .mp4 and .mov formats
What formats are supported on Android devices?
Please consult the latest revision of Android supported media formats for up to date information on supported formats. The following should be supported by your device:
Any of .3gp, .aac, .flac, .imy, .m4a, .mid, .mp3, .mp4, .mxmf, .ota, .xmf, .rtttl, .rtx, .wav
Any of .bmp, .gif, .jpg, .png and .webp
Correctly encoded video files can be played back in .3gp, .mkv, .mp4, .ts or .webm formats
Security / Data Processing
Is Zamzar secure?
Yes - we take a number of steps to secure your files. Here are a few of the most prominent:
- All traffic to and from our servers is secured by transport level security (TLS) using 128 bit SSL to encrypt the data sent between your systems and ours from prying eyes (read more in our blog post on HTTPS).
- All of our hardware runs in world-class, highly secure data centers utilizing state-of-the art electronic surveillance and multi-factor access control systems
- We employ multiple authentication mechanisms to ensure that production systems are accessed only by authorised members of staff and are protected from unauthorised access. For example we use multi-factor authentication devices and whitelisting of specifically allowed IP addresses.
Is my password secure?
Yes - if you have a paid account with Zamzar user passwords are stored in our database after being salted and hashed using the Bcrypt password hashing function. Bcrypt is considered to be the current state of the art in password hashing algorithms.
Is Zamzar GDPR compliant?
Yes - Zamzar is fully compliant with the EU General Data Protection Regulation (GDPR). You can read more about the specific steps we have taken to comply on our blog. For Data Controllers using Zamzar as a Data Processor we also offer a separate Data Processing Agreement (DPA) which you can choose to agree to when signing up for a paid account with us.
How long does Zamzar store my data and files for?
How do I delete my file from Zamzar?
If you have a paid account with Zamzar you can use your personal inbox to permanently remove any files you have converted. If you are using our free service you can submit a form here to request the deletion of a file.
I have found a security issue, how do I report it?
If you believe you have found a potential security issue or vulnerability with any of Zamzar's services we want to hear from you - please email us at firstname.lastname@example.org.
We support security researchers who are committed to a process of responsible disclosure for any security issues and will work with you to triage any issues and ensure they are fixed speedily. Where appropriate we may also pay a bug bounty if the find is warranted and reported responsibly.
When submitting your email please include a report of the issue at hand with: a title, details of the vulnerable (sub)domain and/or endpoint/component, a list of steps to reproduce and an assessment of the impact (high, medium, low). Hackerone has a good guide to writing useful reports.
How do I convert a file by email?
To convert a file via email with Zamzar just:
- Attach the files you want to convert to a new email, or forward an existing email. (You can attach as many files as you want, provided they are each below our size limits).
- Send the email to email@example.com
(where format is the name of the file format you want to convert to)
For example to convert a PDF file into a Word Document (doc file) email your PDF file to firstname.lastname@example.org
What formats are supported for email conversion?
Any format which is listed as a from format on our Conversion Types page is supported.
Do you have limits on the size of the file I can send for email conversion?
Yes - Because files take longer to transfer over email these limits are smaller than our website. They are as follows (per file, not per message):
Can I convert to more than one format via email conversion?
Yes - Just include email addresses for all the formats you want to convert to in the "To:" field of your email.
Can I convert files from my iPhone or iPad?
Yes - If you receive an email with an attachment that you cannot open just forward the email to Zamzar, and request the format you want to convert into (for example email@example.com) and we'll take care of converting it for you.
Why sign up for an account?
There are many reasons why you may want to sign up for an account - Account holders have no expiry limits on converted files, and can also choose to delete converted files whenever they wish. Additionally you may want to convert large files. Currently with the free service you may convert files up to 50MB in size, whilst account holders can convert files up to 2 GB in size. Also, during busy periods account holders move straight to the top of the queue for file conversions. For a full list of compelling reasons to sign up head over to our signup page.
How can I sign up for an account?
Just go to our signup page and choose the account type you wish to use, and hit the signup button. Once you have selected your plan you just need to fill in a few details and pay. We'll then instantly activate your account.
How do I login?
If you already have an account with us just head over to our login page and enter your email address and password before clicking the login button. If you have forgotten your password just go here to reset it.
How can I pay?
You can use PayPal, Visa or Mastercard - we accept both credit and debit cards.
How do I view my payment invoices?
How can I change my payment details?
If you pay for your Zamzar account with a credit or debit card you can change your payment details on your account page.
If you pay for your Zamzar account using PayPal you will need to:
- Logon to your PayPal account
- Add a new funding source to your PayPal account - either a new credit card or a new bank account.
- In your PayPal account click on "Profile" then "Recurring Payments"
- Click on "Edit Funding Options"
- Click the "Edit Available funding Sources" to modify the funding source.
(Further instructions are available in the PayPal Help Center)
Note: Please be aware that PayPal may automatically cancel your subscription if you change your funding source to a credit card or bank account that has not been verified by PayPal. If this happens, you will need to email the Zamzar support team so that we can set your subscription back up again.
How can I upgrade my Account?
Just head over to your page and click the button to upgrade to the plan of your choice.
How can I cancel my Account?
Should you wish to cancel you zamzar account, you can go to your account page and cancel your package. It is worth noting that cancellations happen immediately and you will lose all of your files, so it's worth backing these up before cancelling.
Should you have forgotten your password we have a page whereby you can change your password. Should you wish to do this, then just visit our password reset page.
How can I change my password?
If you forget your password, just visit our password rest page.
I have raised a support call when should I expect to hear something?
We read all emails sent in and will always try to respond to you as quickly as possible. For account holders this will be no longer than 3 days for Basic users, 2 days for Pro users, and within 1 day for Business users. Our core business hours are 08:00-18:00 GMT (UK) Monday to Friday.
I haven't received my activation email?
If you have signed up but not yet received your activation email then please check your bulk or spam folders, as on occasion Zamzar emails are placed here. Should you still not be able to find your email, then please attempt to log in with your signup email and password. If this still does not work as expected then please contact our support team at firstname.lastname@example.org
When upgrading or cancelling do I need to use the same PayPal address I signed up with?
Yes - If you are cancelling or upgrading your plan, you will need to ensure you use the original PayPal address you used on signup. Failure to do this will mean you will not be able to upgrade or cancel. Should you have forgotten your PayPal details, then please contact the Zamzar support team at email@example.com.
My account was cancelled but I didn't cancel it?
If you have received an email from us entitled "Zamzar account cancelled" and you did not cancel your account this could be because:
- Your credit card within PayPal has expired
- Your credit card within PayPal has been declined
- You have changed your credit card within PayPal but have not linked it to your Zamzar subscription
If this happens please email the Zamzar support team so that we can look into setting your subscription back up again.
What is manage files?
Manage files is a personal inbox where you can store all of your converted files. You can use it to rename, delete, re-convert or download any of your files. You can also, if you wish, send your files onto friends using the share functionality.
How can I search my files?
Within the manage files page we have given you the ability to search for files. The search is based on a wildcard search, therefore any part of the file name you enter will look at all your files and return anything with your search criteria entered. For example if you entered "doc", this would return all files with doc, therefore all of your doc files. Similarly if you entered "fun", and you had three files within your inbox with the letters fun within there filename, then these would be returned.
Are my files permanently deleted when I delete?
When you choose to delete files from within your inbox these are permanently deleted from our servers, therefore you are requested to proceed with caution when deleting files from your inbox.
How can I rename my files?
Should you wish to rename any of your files, then we have offered this functionality within the manage files page. Select the file that you wish to rename and then click Rename on the Action menu. The filename box will then become editable and you can change the name. Next to this box you will see cancel and save options. Should you cancel the filename box will become uneditable and the filename will revert to what it was previously. Should you save, the filename you have entered within the box will be the new filename.
How can I share my files with friends?
You can now share your file links with friends by selecting the share option.
How can I convert my already converted files into other formats?
If you have already converted a file, however, wish to also convert this into another format, this can be easily be done by selecting the file and then clicking Convert on the Action menu. This will then open a new window with the file information pre-filled. You can then select your new format and convert in the usual way.
I can only see 10 files in my inbox but I know I have converted more, how can I see them?
You will see at the bottom of the manage files screen a box containing 10, 25, 50 and 100. You can select this option to display more files on one screen, thereby enabling easy management and viewing of your inbox.
I don't like the ads, how can I remove these?
Should you signup for a Pro or Business plan you will see an ad-free version of zamzar.
Do you offer an API?
Yes - we offer an Application Programming Interface (API) for Zamzar, which allows you to integrate our powerful file conversion capabilities directly into your own applications and services. We have a full getting started guide for using the API at https://developers.zamzar.com/docs including code samples in 7 different programming languages. Full pricing information for the API can be found at https://developers.zamzar.com/pricing where you can also sign up for a free test account to take our services for a spin.
How can you offer such a great service completely free of charge?
We operate a business model that generates revenue through premium accounts which you can use to convert your files faster, and without any daily limitations.
"Zamzar" is kind of a weird name - Where does it come from?
The name "Zamzar" is based on a character from the German author Franz Kafka's book "The Metamorphosis". In the novel Kafka describes the extraordinary story of a young man who is transformed whilst sleeping into a gigantic insect. The man's name - Gregor Samsa - was used as the basis for our company name because of its powerful association with change & transformation.